Word Count and Line Count Software for Word, Excel, PowerPoint, WordPerfect, HTML and PDF.

Read through our FAQ for answers to commonly asked questions. If you are still in need of assistance, contact us at support@practiline.com and we will answer your question ASAP.

Why PractiCount gives zero results for MS Office files?

Why PractiCount counts more than MS Word?
I get a zero count result for a certain PDF file though there is text in it. What's wrong?

I get an "Error loading MIDAS.dll" error when starting PractiCount and the program refuses to work properly after that.

Can PractiCount count text in double-byte languages such as Japanese, Chinese, Korean?

Why do I get an error message "Call was rejected by callee" when trying to count a file?

I cannot count a WordPerfect file! What is the problem?

Why PowerPoint's statistics gives smaller word count than PractiCount?

Does PractiCount and Invoice work under Macintosh OS?

How do I report a site problem?
How can I pay for your software?

How do I know my online transaction will be secure?
Why my credit card was not accepted?
What is the difference between Standard and Business versions?

Can I upgrade my Standard version to the Business version?
How do I obtain my license?

I need an invoice for my purchase. How do I get it?

Why PractiCount gives zero results for MS Office files?
First of all please check that the appropriate MS Office applications are installed in your system.

This problem can also sometimes be caused by the Norton Antivirus office plug-in. Try to switch it off in Norton Antivirus settings and try again.
Please also make sure that you have not unchecked all the document section options in Settings>Applications>General. In this case the program will also render the zero results.
Besides there might be cases when other programs also using MS Word block PractiCount access to it. Or MS Office was incorrectly installed - for example, on top of the previous version or two Office versions installed in your system. In this case reinstallation of MS Office might be necessary.

Why PractiCount counts more than MS Word?

MS Word does not count text in headers, footers, text boxes, autoshapes, inserted Office documents (Word, Excel and PowerPoint files or objects) while PractiCount does, thus preventing you from losing hard earned money. However PractiCount is highly configurable, so if you want it to count just like MS Word, then just switch these options off in Settings.

I get a zero count result for a certain PDF file though there is text in it. What's wrong?

Please check that this is not a scanned (e.g. a fax) or protected PDF file. If this is a scanned image, you will need to use an OCR software first before you will be able to count the files with PractiCount. Besides the file might be protected from copying and text extraction. In this case it cannot be counted as well, you will need to remove the protection first.

I get an "Error loading MIDAS.dll" error when starting PractiCount and the program refuses to work properly after that.

It seems the midas.dll library does not install automatically for some reason. Try to close PractiCount, unzip the downloaded midas.dll file and put it into the c:\windows\system32\ (c:\winnt\system32\) folder. You might also need to manually register midas.dll. To do this you need to open Start>Run and copy there this text: regsvr32.exe c:\windows\system32\midas.dll (or regsvr32.exe c:\winnt\system32\midas.dll, depending on your system) and press OK. After that launch PractiCount.

Can PractiCount count text in double-byte languages such as Japanese, Chinese, Korean?

Yes, starting with the 3.0 version PractiCount provides full support for counting text in double-byte languages such as Japanese, Chinese and Korean.

Why do I get an error message "Call was rejected by callee" when trying to count a file?

This error might occur if you have MS Office 2000 and Norton Antivirus with an office plug-in.

Certain inconsistency of MS Office 2000 products with Norton Antivirus 2000 and 2001 is officially recognized by Microsoft and was corrected in the MS Office 2002 (XP).

I cannot count a WordPerfect file! What is the problem?

Please check if MS Word is installed on your computer. The program requires Word to count a WordPerfect file.

Why PowerPoint's statistics gives smaller word count than PractiCount?
PowerPoint counts text only in slides and does not count text in comments, headers, footers, handouts. PractiCount and Invoice can count this text if proper settings are set. Export to MS Word also gives smaller amount because only slides are exported.

Does PractiCount and Invoice work under Macintosh OS?

No, only Windows 98, 2000. ME, XP, Vista with Office 97, 2000, XP, 2007 are supported.

How do I report a site problem?

Please report problems with the site to support@practiline.com

How can I pay for your software?
We accept Visa, MasterCard, American Express, Diners Club, Switch, Solo. Other payment options include: check, fax, bank/wire transfer, PayPal and other. Please check the order page for details or contact sales@practiline.com.

How do I know my online transaction will be secure?
All online transactions are done using 128-bit encryption to ensure secure process. The security certificates are issued by the most respected secure solution providers in the world - VeriSign and THAWTE.

Why my credit card was not accepted?
Make sure you have entered your credit card number exactly as it appears on your card. Also, make sure you have entered the address that credit card statement is mailed to. If all that is correct, contact your credit card company for further information. Besides you can mail us to sales@practiline.com to discuss other ways of payment.

What is the difference between Standard and Business versions?
Please see the comparison.

Can I upgrade my Standard version to the Business version?

Yes, of course. You can buy the upgrade pack any time by paying the difference in price. Please check the upgrade page for details.

How do I obtain my license?

You will receive your license within 48 hours after placing your order. It applies only to online purchases with a credit or debit card.

I need an invoice for my purchase. How do I get it?

To receive an invoice please write to sales@practiline.com.

If you have questions about ordering, payment, or shipping procedures that are not answered on this page, please contact support@practiline.com (technical issues) or sales@practiline.com (sales issues).

Word count, line count and character count software for MS Word (doc, rtf), Excel (xls), PowerPoint (ppt, pps), HTML, Adobe Acrobat (pdf), Adobe FrameMaker (mif) Corel WordPerfect (wpd), XML, ASP, PHP, CSV files.

For freelance translators, translation and localization agencies, medical transcriptionists, medical transcription agencies, legal transcriptionists, legal transcription agencies, writers, project managers and other professionals who base their quotations and invoices on document text count.

-------------------------------------